How to submit a deletion request
- Select the request button below.
- Send the message from the email associated with your account.
- If you cannot access that address, explain that in the message so we can use another reasonable verification method.
- We will confirm receipt and complete the verified request as soon as reasonably possible.
What will be deleted
A verified full-account deletion request covers:
- Your Wake and Lake authentication account and profile.
- Synced catches, measurements, notes, favorites, and preferences.
- Synced fishing trips, private routes, and saved waypoints.
- Profile and catch photos stored with your account.
- Other personal content associated with your account.
Local records that have never synchronized remain on your device. Remove them by clearing the app's storage or uninstalling the app.
Information that may be retained
Limited transaction, security, fraud-prevention, tax, accounting, or legal records may be retained when required. Data may also remain for a limited period in protected backups before routine rotation. Retained information is not used to recreate your account or for advertising.
Cancel an active subscription separately
Account deletion does not automatically stop a subscription billed by Google Play, Apple, or Stripe. Cancel with the provider that processed your purchase before deleting your account to prevent future renewal charges.
Request deletion of specific data only
You may use the same email link and state which information you want deleted without closing the entire account. We may ask for reasonable verification before acting on the request.